FAQ

Q: Where are you located?

A: We are an Oshawa based business that serves the GTA areas east of Toronto including Durham Region, Clarington, Northumberland, and the Kawarthas.

Q: What are your hours?

A:We offer our services by appointment only. Ideally, we like to meet our clients during daylight hours as it is the best time to get a true representation of the space. Evening and weekend appointments are also available upon request.

Q: How does Decorating Den Interiors work?

A: Decorating Den Interiors provides an in-home, full-service design experience from initial consultation to final installation. We offer a broad range of quality products from our LIVV Home Collection that are sure to appeal to your individual taste and budget. As professionals, we ensure the selections fit perfectly in your space and compliment your lifestyle.

Q: Do you have a set price for your services?

A: Our initial consultation is complimentary. This is where we get to know your style, needs and budget. Fees are then determined for the services required based on the scope of the project.

Q:  How can I prepare for our first appointment?

A: It is helpful to collect examples of styles and ideas you like from various sources (magazines, pinterest, houzz, etc.). Thinking about how your room will be used and considering the investment you would like to put towards this project will be productive in preparing for your first appointment.

Q: How do I go about establishing a budget?

A: We have general guidelines that we can review with you to provide a realistic dollar forecast per the scope of your project. Once you establish a comfortable budget, we work in those parameters. Many of our clients chose to move ahead with larger projects in various stages to make it more manageable timewise and budget wise. Consistent communication is essential to avoid surprises in this area.

Q: Can you work with my existing pieces/furnishings?

A: Definitely! This is often a starting point for many projects. New life can also be injected into existing furniture or antiques by reupholstering or refinishing them. Refreshing a room does not always involve a total redesign.

Q: What is the process for purchasing new furniture?

A: We work with several trusted suppliers from our exclusive LIVV Home Collection that offer great quality and customer care. There is no need to travel from store to store to make the purchases. We take care of this for you to make the process as seamless as possible. This saves our clients time, effort and many headaches. They can rely on our services to bring together a one-of-a-kind look.

Q: What’s the timeframe to complete a project?

A: The time frame depends on the nature of the project. We like to ensure that all of the pieces are available before installation to ensure that WOW factor upon final reveal. Custom projects may take up to 12 or even 16 weeks. We ensure that any change to the timeline is promptly related to our clients.

Q: Can I get a plan and shop myself?

A: This is not part of our business model as it is very difficult to determine what another supplier might offer.  Our clients rely on our expertise to realize a project from beginning to end.  Quality, ease, and great customer care are paramount to our services.

Q: Do you have a minimum or maximum project size?

A: Project size is never a deterrent for us.  Whether it be a colour consultation, window treatments, or complete room décor, we dedicate our full attention and skills to all assignments.